FAQ

WHY ARE YOUR CLOTHES PRICED THE WAY THEY ARE?

From the design to the launch of a product, we maintain close relationships with everyone in manufacturing, always paying workers a living wage. All of our pieces are created by hand in our own factory, with extremely special fabrics so that every piece can be something that's endlessly appreciated.

 

DO YOU GUYS DO WHOLESALE?

For more detailed information please contact us here help@iamnotbasic.com

 

THE ITEM I WANT IS OUT OF STOCK

Go to the product page and enter your email address to join the waitlist. You will be notified when it is back in stock. If the waitlist is not available, the item has been archived and we will not be restocking.

 

I PUT THE WRONG ADDRESS

If your order has not yet shipped, please contact help@iamnotbasic.com with the correct address. If the package has already shipped and is in transit, we are unable to make any changes. 

I RECEIVED THE WRONG / DAMAGED ITEM

If you received a damaged or incorrect item, please email us help@iamnotbasic.com within 48 hours of receiving your order. Make sure to include photos of the item along with the tags attached.

 

MY ORDER DIDN'T GO THROUGH BUT I WAS STILL CHARGED

This authorization attempt is common with Shopify when billing information is entered incorrectly. Authorization is needed to check if a card holder has the sufficient funds to be approved by the merchant. If there is a problem with validation, the authorization is cancelled, but you may still see a pending charge on the account. The charge will be dropped within 48 hours by your bank.

 

THE ITEM I ORDERED IS NOW ON SALE

We do not offer price adjustments for discounted items, we apologize for this inconvenience.